CASI FAQ's

Who manages the system and makes sure I am safe?

CASI has a 24 hour control room that monitors all panics and assist with any emergencies. Our control room is fully SAIDSA compliant and are well equipped to assist you in any emergency. They can also dispatch a responder even though you are not in a rapid response zone

How many responders does CASI have?

CASI is a rapid growing initiative with new responders signing up everyday. With our current partners we have direct access to 300 armed responders.

What makes CASI different from other security initiatives?

CASI is not just a app relying on friends and family to respond. CASI has strict agreements in place with our partners to ensure that they respond to any emergency.

CASI has a dedicated control to assist you with any emergency 

CASI offers extensions to a wireless button, smart watches and home screen views.

We perform advanced tracking instead of just mapping the point of origin.

How does the payment work?

The payment is done by means of a credit card. On registration you will be requested to enter your credit card details. This Process is 100% PCI compliant and approved by Visa and Mastercard. You can email info@casi-app.com to arrange EFT.

Are the security responders armed?

Yes, all responders are PSIRA registered and armed for a response

Can you track my location even when a panic is not activated?

No CASI does not track anyone when they are not in a panic state.

Who attends to alerts outside of safe zones?

CASI Partners who are PSIRA registered will respond to panics outside of rapid response zones.

Why do you charge R350 per call-out after the two free call-outs?

CASI endeavours to always offer the best quality service and response. This will in most cases mean that more than one responder will respond to a panic to ensure the safety of our clients.

Will I be able to register if I don’t have a credit card?

Yes, you can contact info@casi-app.com for a annual subscription which would allow you to access the service

Why should I add a passphrase?

The passphrase feature  provides added security when verifying that the alerter is the same person as the account holder.

What is the difference between a rapid response zone and a manual response zone?

The Rapid Response Zone means that armed responders will be able to assist in a fast and effective manner. These zones are highlighted where CASI has a strong responder footprint that gets automatically despatched on receiving a panic. You can zoom out of the map on your CASI app to gain full view of the zones around you.

The Manual Response Zone means that the armed responders are perhaps further than 5km away and that the call centre will intervene in order to assist the alerter and make sure armed responders will reach them as soon as possible.